SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Net To Door Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nettodoorshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good afternoon. The goods came in 12 days. All as in the description, in excellent condition and charge.
Delivery fast, three modes of glow you choose what you need, thought will be more, ordered two both work, I will check at night who is interested to ask for write
I order 2 times. Everything works. Bright. Works only from the sun.
I got the order. Shipping fast. All lanterns are whole, not broken, but one does not turn on. Maybe no charging. I'll try to charge in the sun. Then I will.
Thank you very much. By mistake ordered less size, but liked. Thank you
In fact, they are much less than they seem in the photo, and so they are not bad, one was slightly damaged by mail but not significantly, three modes of operation
Good quality lamps, but not very bright, so on the backlight at night, so as not to hesitate.
товар пришел быстро ,заказываю второй раз , все 4 фонаря работают , очень давольна , светят ярко ,рекомендую
Delivery to Nizhny Novgorod 2 weeks, excellent lamps, came charged everything works
Everything is in working condition, the goods came in 5 days in Peter, that's only for some reason thrown into the post-stop at the other end of the city, although the profile the profile In the delivery (halva/Pyaterochka) they said that if already lies in the dentist, it is impossible to transport to another address...
Super lights, shine bright. The boxes are crumpled, inside everything is whole
Delivery month to St. Petersburg. the goods fully correspond to the description. everything works.
It's like the description. Shipping fast. One box is crumpled, but inside everything works. In one flashlight, one led is not lit and, in my opinion, the weak sensitivity of the motion sensor. The place of installation will have to be picked up.
Great lights. All modes work. They burn very brightly. Delivery from Russia is very fast to Moscow 2 days.
Come in a week. Well packed. Everything works. It works about the Danish movement at a distance of 3-4 meters. The light is bright. Excellent.
The product corresponds to the description. The packaging was very crumpled, but the goods were intact. One of the lamps burned when packing was unpacked, but it's not scary. In general, I'm happy with 5.
Super flashlights shine brightly everything works! Packed well parcel courier delivered directly to the address!
Продавцу спасибо, доставка курьером за 1 день, пришло смс о времени доставки, всё работает, рекомендую.
Cool Lights! The store instantly sent my order, came on a Friday for the fourth day. The flashlights came all loaded. So far I have not figured out how to set the right mode, but I think that everything will work out. Seller and I recommend it!!!!!
Order came quickly. Everything works. I have a similar lantern for 2 years on the street hanging. Works fine. Recommend. Thank you