SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Net To Door Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nettodoorshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's fine. Thank you.
Excellent. Thank you so mush. Lantern super. I hope it will work for a long time. They look very decent and beautiful.
Perfect. ..Mo ntaggio easy and fast
Extremely fast delivery, arrived in Moscow far before expected, approximately in a week. Packed well, the lights look nice, haven’t installed them yet, so can’t tell if they’re working, or not, but I’m sure it’s gonna be ok:)
Great product, corresponding to the description. Buin value
I'll start with the package. The packing is excellent, I ordered two identical Sconce, each came in a box, and together they were hidden in a foam box. On the road did not hurt. The very quality of the lamps in places upset: On the surface there are uneven, roughness, as if under the paint sand. But since the color I chose black, all these defects are noticeable only at the nearest consideration. In general, you can live. Have time to check, work, the light is the same as ordered + the same for both lamps. In the kit there are fasteners and instructions for installation. I put 5 stars because in our stores 100% the same sconce cost exactly twice as much. After installation I will try to complement the review :)
I love it, the very kind store, I reply very quickly to the queries I made and I send it all very quickly
Delivery fast, quality super
Invited 10 all work-problem בכולם hard rubber band anti-water then only winter נגלה. Big time satisfied
Cool Lights
Everything is good, quite dense material, corresponds to the description. Very fast delivery. Have not yet connected, I will add feedback after installation. Thank you
Magnificence of discretion combined with lighting power! Thank you. It's very beautiful
1 month shipping. Well packed, looks good. Tested, works fine.
For interior it's finer, it's not the big (thick) See phoro
Very cool very small very bright very handsome easy to install and arrive in about 15 days recommended I will buy more the price is the lowest of the k vi
Very very happy with it! The black outdoor lights with bright white light! Recommended!!
Delivery is very fast, tracked, packaging is reliable
Beautiful lights. Gives nice mood and fast delivered within 10 days
Look beautiful, 5 days worked without turning off, everything is fine, nothing burned
I can not pick up the words to describe this beautiful store, I ordered a wide square, but the seller sent a narrow one by mistake, wrote to him that it was not the same. It sent wide and delivery only took 4 days, very fast! Thank you so much