SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Net To Door Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nettodoorshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, the stem is flexible, allowing them to be placed easily, they don't look too artificial, perfect to decorate. Arrival in 8 days.
This product matching the description. I quite liked, am very satisfied with the purchase. Same looks a product cheap and simple up in decoration, like and recommend. Back to buy in store
I like what it looks like) ordered 8 Lian, did not have enough. I will buy another as much to finish the registration of the room :) thanks to the store!
It came missing some sheets, could you send some extra sheets...
Para exposición quedan muy bien.
The package smells a little fish, but when you get everything wonderful and does not smell☺Thanks!
The branches are packed very well, all leaves are smooth, the smell is not very good, but, looks like natural. Bought for the decoration of the balcony, I think it will look beautiful! it came in 10 days to Germany
Very nice product... According to the description fast delivery in combination... Just a star less for the smell of fish on the plants U 'Little heavy but dissipates by spraying perfume
Order placed on 24 June and received on 7 July, without extra customs-I have already bought many more bright and realistic colors, aguantan nicely the outer-Os leave this link to buy cheap ===>>>> https://s.click.aliexpress.com/e/_AZroio
Everything arrived fine, store included a bunch of zip-ties wich is super nice of them =) . For reference I used around 8 vines to make a garland like this one.
They're fine. I 've sewn them with green wire in the air. They're great if you consider their price. And quality. I would buy them back without hesitation to remove the wrinkles wet them in water.
Super nice, they arrived faster than I thought they would! They come with these green thingies (idk what to call them LMAO) which is very useful! They are as long as mentioned but I did buy 2 extra after they arrived bc I like them so much! Also they shipped it very quickly!
Cool Lyans, though some sheets fell off. And so I advise. In the kit there were building Staples (I do not know what are called correctly)
Slightly expected another but generally not bad. The first two photos are an order from this store. The lumen does not look natural. Two last photos are from the Moscow manufacturer.