SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Net To Door Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nettodoorshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought two is super served
Excellent quality. All the bulbs are on fire. The store put 4 pieces extra. Bulbs. Thank you! Recommend!
Delivery is fast, Garland as described. Came safe and sound, good packaging, 4 bulbs spare. Checked, works. It shines bright. Cost 2470 rubles. The store Thank you very much.
The Cubs look great! Took to the cottage in the gazebo. How do we add a review from the photo. It seems that at the first turn on are heated, the heat comes out. I hope nothing happens, we plan to broadcast on the street
I ordered two garlands, packed very well, there are 2 additional bulbs. They look very nice and cozy. Unfortunately, when operating after 15-20 minutes, one of the garlands burned 2 bulbs. I had to replace the spare, but it was very insulting that so soon burned... The second Garland did not check yet. If the second is also something wrong, I will open a dispute ..
Product compatible with description very well packed. Nothing zostalo damaged. Goods doszedl within 2 days. Dziekuję.
Good quality goods, glass lamps, complete with 4 spare, delivery longer than promised. Faced with a problem, a terrible transport company in the Russian Federation courier services, this company does not have the possibility of delivery to addresses in English, they do not have such addresses in their. They make a request to Tmall, which would explain where and how to deliver, and to the clients numbers of recipients, They're not calling at all. About my product, I found out accidentally in the menu of tracking goods AliExpress, then received a notification by mail about the inability to reach me, came to the only office in the city. Volgograd, I learned that our parcel lies, I repeat, no one was going to call. I have to reduce the estimate for delivery, for TC KCE.
Delivery fast, courier to the house. All light bulbs are intact, spare 4 pieces. In the description did not notice, the bulbs are small, like a tennis ball.
The order came very quickly, everything is whole. Includes 2 spare bulbs. I recommend the store 5 +
Fast delivery, good packing, everything works, 4 spare bulbs. Single minus the distance from the 1st lamp to the plug + - 15 cm, I would like to want 50 cm